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Part 1: Introduction to Dime.Scheduler
foundations
Orientation
Read-once orientation: how the academy works, who to contact, where to find docs and the FAQ, plus the partner program (licensing, services, marketing, how a typical engagement runs).
18 lessons
The first stop for everyone. Course orientation, FAQ and support resources, and the partner program - licensing, packages, marketing assets, services, and how a typical engagement plays out.
What you'll cover
- Course Overview5 lessons
- FAQ & Support5 lessons
- Partnerzone4 lessons
- Our Services2 lessons
- How You Can Help Us2 lessons
Lessons
18 lessonsCourse Overview
- 01Introduction to Dime.SchedulerDescribe Dime.Scheduler as a visual planning layer for Business Central and name the primary surfaces partners demo to prospects.Quiz3 min
- 02Introduction to the courseNavigate the academy by track or full catalog and choose a learning path that matches your partner role.Quiz3 min
- 03How & where to contact usEscalate a customer question in the right order - partner, documentation, then Dime Software support when needed.Quiz2 min
- 04Useful information, links and documentsChoose the right resource - documentation, website, or academy - for a given partner or customer question.Quiz2 min
- 05FAQAnswer the most common pre-implementation questions about tenants, Business Central familiarity, audience, time, and on-screen differences.Quiz3 min
FAQ & Support
- 06Documentation portalFind answers on docs.dimescheduler.com using cookbooks, guides, reference, and search before escalating to support.Quiz3 min
- 07Application troubleshootingDiagnose common in-application issues by checking configuration, filters, and per-user profile state before deep escalation.Quiz3 min
- 08Setup troubleshootingDiagnose common onboarding failures by re-walking the implementation checklist and verifying Azure credentials, master data flags, and Administration → Transactions results.Quiz3 min
- 09Integration troubleshootingDiagnose Exchange, mobile, Power Platform, webhook, and Zapier issues by checking authentication and the integration's log surface first.Quiz3 min
- 10Contacting our support centerOpen a support ticket with symptom, reproduction, data, and prior diagnosis so Dime Software or your partner can resolve issues quickly.Quiz3 min
Partnerzone
- 11Sales - LicensingFrame a licensing conversation around resource count and module surfaces, and point prospects to partnerzone and docs for binding quotes.Quiz4 min
- 12Installation packagesSelect the correct partnerzone installation package for a customer's Business Central deployment and match package versions to the tenant.Quiz3 min
- 13Marketing & Partner newsUse partnerzone marketing assets in customer conversations and stay current with release notes and roadmap updates.Quiz3 min
- 14DS websiteDirect prospects to the right dimescheduler.com pages and keep your partner directory listing accurate.Quiz2 min
Our Services
- 15Our free servicesIdentify which Dime Software enablement services are typically free to partners and when to use them in pre-sales and bug diagnosis.Quiz3 min
- 16Our paid servicesRecommend paid Dime Software engagements for project phases that exceed partner capacity or need specialist validation.Quiz3 min
How You Can Help Us
- 17Walkthrough of a typical projectDescribe the five phases of a typical partner-led Dime.Scheduler engagement and set realistic timeline expectations with customers.Quiz4 min
- 18Contributing to the DS roadmapSubmit customer requirements through official feedback channels and separate underlying needs from proposed UI solutions.Quiz3 min