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Part 5: Partner Program
intermediate
Troubleshooting
The Backoffice and Exchange portals, the FAQ playbook, and how to escalate when something is genuinely broken.
11 lessons
What you'll cover
- Overview2 lessons
- Backoffice Portal3 lessons
- Exchange Portal1 lesson
- FAQ5 lessons
Lessons
11 lessonsOverview
Backoffice Portal
- 03Backoffice Portal — AppointmentsUse the Appointments view to audit appointment-level events.3 minScript ready
- 04Backoffice Portal — TransactionsUse the Transactions view to inspect underlying API calls.3 minScript ready
- 05Backoffice Portal — ErrorsUse the Errors view to find and fix failed events quickly.3 minScript ready
FAQ
- 07Documentation portalNavigate the documentation portal as a primary troubleshooting resource.3 minScript ready
- 08Application troubleshootingDiagnose common in-application issues like missing data and unexpected behaviour.3 minScript ready
- 09Setup troubleshootingDiagnose common setup-time issues during onboarding or configuration.3 minScript ready
- 10Integration troubleshootingDiagnose issues in connected systems beyond Business Central.3 minScript ready
- 11Contacting our support centerEscalate to support effectively when self-diagnosis does not solve the issue.3 minScript ready